Capital Group Support Request
The submission form helps to organize and keep your project moving. You do not need to download or have BOX installed to use this form.
1. Project Owner
Complete information for you or the person who should be contacted for questions, estimate and notification of completed remediated file.
2. Project Details
- Enter “Project Name”
- Select your “Project Type”.
- PDF Remediation: Select this if you are uploading a PDF with text, images, or tables only.
- Web Development: Select this if you have a question about web accessibility.
- Support Request: Select this for all other requests.
- Enter your “Requested Due Date” If you do not have one, allow five business days for due date. A request with less than five business days may result in additional rush charges.
3. Enter “Project Description”
Enter information such as “request remediation estimate” or specific instructions, struggles or context for the documents being uploaded.
4. Upload your Files or Folders.
Select “Add your files” to add individual documents or support files. If they exceed 50mb, choose “Select a Folder” to upload an entire folder of content. Uploading folders have no file size limits.
Please know that it can take some time to upload large transfers.
5. Submit form
Click the “Submit” button, which will upload the documents and send an email to you and our processing team.