NIC Support Request
The submission form helps to organize and keep your project moving. You do not need to download or have BOX installed to use this form.
1. Project Owner
Complete information for you or the person who should be contacted for questions, estimate and notification of completed remediated file.
2. Project Details
- Enter “Project Name”
- Select your “Project Type”.
- PDF Remediation: Select this if you are uploading a PDF with text, images, or tables only. (Does NOT contain ANY fillable area.)
- Form Remediation: Select this if any area in your document is fillable.
- Accessible PDF from Source (Word, PPT, Etc.): Select this if you are submitting a Word, PPT, InDesign, etc. file and want ONLY a remediated PDF returned to you.
- Source Filed Editing: Select this if you are submitting the Word, PPT, InDesign, etc. and want ONLY a remediated original file returned to you. Note: This does not mean an exported PDF from this file will be accessible.
- Fix Source File and Remediate PDF: Select this if you are submitting a Word, PPT, InDesign, etc. and want BOTH the remediated original file AND remediated PDF returned to you.
- Other: (Describe in Project Descriptions (Instructions) section.)
- Enter your “Requested Due Date” if you do not have one, allow five business days for due date.
3. Enter “Project Description”
Enter information such as “request remediation estimate” or specific instructions, struggles or context for the documents being uploaded.
4. Upload your Files or Folders.
Select “Add your files” to add individual documents or support files. If they exceed 50mb, choose “Select a Folder” to upload an entire folder of content. Uploading folders have no file size limits.
Please know that it can take some time to upload large transfers.
5. Submit form
Click the “Submit” button, which will upload the documents and send an email to you and our processing team.